Shipping policy
Shipping Policy
Effective Date: July 2026
Thank you for shopping with Harrwoods Timber Co. As our products are handcrafted from premium hardwood timber, many items are made to order. Please read our Shipping Policy carefully before placing your order.
1. Shipping Locations
Harrwoods Timber Co ships Australia-wide.
If you require delivery to a remote or regional location, additional freight charges or longer delivery times may apply. We will contact you if this affects your order.
2. Production Time
Many of our products are handcrafted specifically for each customer.
Production time varies depending on the product, level of customisation and current workload. Estimated lead times are provided on individual product pages where possible.
Production will generally commence once payment has been received, unless otherwise agreed in writing.
3. Delivery Timeframes
Delivery estimates begin once your order has been completed and dispatched.
While we work closely with reputable freight providers, delivery timeframes are estimates only and cannot be guaranteed.
Delays caused by freight companies, weather events, public holidays or circumstances beyond our control are not the responsibility of Harrwoods Timber Co.
4. Shipping Costs
Shipping costs are calculated at checkout where available.
For oversized, bulky or custom products, freight may require an individual quotation. If additional freight charges apply, we will contact you before dispatch.
5. Delivery Requirements
Customers are responsible for ensuring:
- The delivery address is accurate.
- Safe and reasonable access is available for the delivery vehicle.
- Someone is available to receive the goods if required.
- Products can be safely moved from the delivery point into the property.
Some larger items may require assistance or specialised lifting equipment once delivered.
6. Risk and Ownership
Ownership of the goods transfers once payment has been received in full.
Risk in the goods passes to the customer upon delivery.
7. Inspecting Your Delivery
Please inspect your order as soon as possible after delivery.
If packaging appears damaged, we recommend photographing the package before opening it.
Any freight damage, missing items or delivery issues should be reported to Harrwoods Timber Co within 48 hours of receiving your order.
Photographs of any damage may be requested to assist with freight claims.
8. Delivery Delays
Occasionally, production or freight delays may occur due to:
- Timber availability
- Supplier delays
- Custom manufacturing requirements
- Public holidays
- Severe weather
- Freight carrier delays
- Other circumstances beyond our reasonable control
We will keep customers informed if significant delays arise.
9. Authority to Leave
Where a customer authorises goods to be left unattended, Harrwoods Timber Co is not responsible for theft, weather damage or loss occurring after delivery.
10. Incorrect Delivery Details
Customers are responsible for providing accurate delivery information.
Additional freight charges resulting from incorrect addresses, failed deliveries or redirection requests may be payable by the customer.
11. Click & Collect
Where available, customers selecting local collection will be notified once their order is ready.
Collection times must be arranged in advance.
Customers (or their nominated representative) should inspect the product before leaving with it.
12. International Shipping
At this time, Harrwoods Timber Co ships within Australia only.
If you are located outside Australia, please contact us to discuss potential freight options.
13. Contact Us
If you have any questions regarding shipping, freight or delivery, please contact Harrwoods Timber Co using the contact details provided on our website.